Returns & Refunds

Last updated: 6 October 2026

If you change your mind, or something is wrong with your order, this page explains what to do. Please contact us before sending anything back — we will reply with the return instructions and the return address.

Changing your mind

You can cancel your order for any reason within 14 days after the day you receive the goods. You do not need to give a reason.

Once you have told us you are cancelling, you have a further 14 days to send the goods back.

How to return an order

The quickest way is our cancellation form. You can also email info@driveuptools.pro with your order number and the items you are returning. You can write in your own words — it only needs to be clear that you want to cancel. We will reply with the return instructions.

Model cancellation form

You may use this wording if you prefer to cancel by email or post. Using it is not obligatory.

To DriveUpTools (Intropeks OÜ), Ehitajate tee 52-1, Tallinn, 12911, Estonia, info@driveuptools.pro:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

Condition of returned goods

You may unpack and inspect the goods as you would in a shop. If they have been used beyond that — for example a vehicle has been lifted, or there are oil marks, scratches or other signs of use — we may reduce the refund by the amount the goods have lost in value.

Please return the goods in the original packaging where possible, packed securely so they are not damaged on the way.

Cost of sending goods back

If you are returning goods because you changed your mind, you pay for the return delivery. Trolley jacks and axle stands are heavy and usually cannot be sent by ordinary post, so a parcel carrier is needed.

Please use a tracked service: the goods are your responsibility until they reach us.

Exchanges

If you would like a different product instead of a refund, tell us when you contact us and we will arrange an exchange, subject to stock.

Refunds

We refund the price of the goods and the cost of standard delivery. If you chose a more expensive delivery option, we refund the standard delivery cost only.

The refund is made to the payment method you used, within 14 days after the day we receive the goods back or, if earlier, the day you send us proof that you have posted them.

Damaged or faulty goods

If your order arrives damaged, or a fault appears, email info@driveuptools.pro with your order number and photos of the problem.

We pay for the return delivery and offer a repair, a replacement or a refund in line with the Consumer Rights Act 2015. Within 30 days of delivery you are entitled to a full refund for faulty goods.

Return address

We send the return address together with the return instructions. Please do not send goods back without contacting us first.

Questions: info@driveuptools.pro.